State of Louisiana Office Products Contract # 4400028713

The contract was awarded by the Office of State Procurement to EPIC Business Essentials.  Authorized distributors handle the contract on the local level.   

Your Local Authorized Distributor:

Ferris Office Smart, LLC


1. Registering for an account: 

To utilize this State Contract, click here to Register.


2. How to order:  Once you receive your login info, follow this link to Shop or Place Order.


3. Vendor Info & Contacts: 

Customer Service Team    318.220.0988   Stephanie@ferrisoffice.com

Contact this team for assistance with all questions related to products information, order status, delivery questions, backorders, returns


Online Setup   Stephanie Foster     318.220.0988    Stephanie@ferrisoffice.com 

Assistance with user logins, change of address, add delivery location

Contract Administrator   Steve Ferris   318.220.0988   Steve@ferrisoffice.com

For overall account support, contract questions, special projects and bids, escalations or issues from any aspect of contract.  

Hours: Monday – Friday 8am – 5pm   MAIN WEBSITE:  https://www.ferrisofficesmart.com/

Showroom / Sales Office / Customer Service / Distribution Ctr

8855 Quimper Place

Shreveport, LA  71105

318.220.0988


4. Delivery Information: 

Local Day Delivery is FREE. Normal delivery time is 1-2 business days.  Back ordered items will be delivered as soon as they are available.  If you require special delivery, please reach out to the customer service team.  318.220.0988 Customers are highly encouraged to bundle / combine orders to eliminate small orders when possible.

5. Backorders, Damaged Item, Returns: 

Backorders:  Some items take longer to arrive and will be on back order until they are available.  If an item is discontinued or unavailable we will recommend a substitute.  

Damaged Items:  Items found to be damaged must be reported to the customer service team within 3-4 days.  

Returns:  if you would like to make a return, please contact customer service.

Please note:  Items must be returned within 30 days of the purchase date in their unopened, original packaging in new condition. Defective or damaged items must also be returned within the 30-day period in their original packaging.  Food, beverage, first aid, and special-order items are non-returnable.  In-stock office furniture can be returned if in original packaging.  Special order office furniture items cannot be returned.  

6. LA Office of State Procurement   For questions to LA-OSP, contact their help desk.  

Email:   doa-osphelpdesk@la.gov   Phone:  225-341-8010


7. Contract Pricing:  Contract prices are negotiated by the LA-OSP and can be seen once logged in.  

8. CONTRACT EXCLUSIONS

  • Office Furniture, including but not limited to desks, tables, chairs, bookcases, cabinets, and shelving

  • Managed Print Services

  • Energy Procurement

  • LED Lighting and Other Energy Efficiency Products

  • Coffee and Breakroom Services

  • Office Equipment and Technology

  • Promotional Products and Advertising Items

  • Copy and Print Services

  • Document Management

  • Janitorial and Cleaning Supplies

  • School Supplies

  • Lab Supplies

  • Copy paper orders in excess of ten cases per order

We appreciate your business! Thank you for keeping it LOCAL!!!

Ferris Office Smart LLC logo with tagline 'Total Office Needs' and a paperclip design.